Trhas Tsegay
Phoenix,AZ
Summary
Reliable hospitality professional with experience in guest service, order accuracy, and smooth daily operations. Known for strong communication, teamwork, and a calm, professional approach in busy environments. Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
10
10
years of professional experience
Work History
Host/Server
HMS Host International
Phoenix, Arizona
10.2024 - Current
- Greeted airport guests and guided seating in busy dining areas.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Maintained a polite and professional demeanor with patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supported kitchen staff with order accuracy and timely ticket flow.
- Filled condiments and napkin containers during slack periods.
airline assembly
sky chefs
Phoenix, Arizona
01.2020 - 08.2024
- Executed daily tasks with precision and attention to detail.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse teams to successfully meet project objectives.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Utilized various software and tools to streamline processes and optimize performance.
sanitation
PSSI
Phoenix, Arizona
05.2016 - 04.2020
- Executed sanitation procedures to ensure consistent cleanliness across facility areas.
- Implemented sanitation routines to uphold a clean and organized work environment.
- Contributed to development of sanitation standards for work areas, ensuring compliance with regulations.
- Supported safe food-handling practices to meet sanitation requirements.
- Monitor food safety and sanitation protocols for all banquet operations.
- Trained new employees on sanitation procedures and safety guidelines.
Education
High School Diploma -
Rio Solado
Phoenix, AZ05-1999
Skills
- Host seating
- Menu knowledge
- Order management
- POS operation
- Guest check-in
- Customer service
- Conflict resolution
- Time management
- Hospitality and accommodation
- Active listening
- Multitasking and prioritization
Timeline
Host/Server
HMS Host International
10.2024 - Current
airline assembly
sky chefs
01.2020 - 08.2024
sanitation
PSSI
05.2016 - 04.2020
High School Diploma -
Rio Solado